Return Policy — D Casa Adorn
1. Overview
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We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a return, exchange, or refund as outlined below.
2. Eligibility for Returns
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Items must be returned within [X] days of delivery.
The product must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (order number, receipt, or invoice) is required.
3. Non-Returnable Items
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We do not accept returns for:
Products that have been used, damaged, or altered after delivery.
Items marked as Final Sale or Non-Returnable.
Personalized or custom-made items.
4. Return Process
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Contact our customer support at [support email/phone] within the return period.
Provide your order details and reason for return.
Once approved, we will send you return instructions and a return address.
Ship the product back to us using a trackable courier service.
5. Refunds
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within [X] business days to your original payment method.
Shipping charges are non-refundable unless the return is due to our error.
6. Exchanges
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We will replace items if they are defective, damaged, or if you received the wrong product. Contact us to arrange an exchange.
7. Shipping Costs for Returns
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Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
If we provide a prepaid return label, the cost will be deducted from your refund unless otherwise stated.
8. Contact Us
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For any return-related queries, please reach out to us:
Email: dcasaadorn@gmail.com
Phone: +91 9690016492
