FAQs
Q: 1. Are all your products truly handmade?
Answer
Yes, each of our products is individually handcrafted by skilled artisans using traditional techniques passed down through generations. No two pieces are exactly the same, which adds to their beauty and authenticity.
Q: 2. What materials do you use?
Answer
We work with premium, sustainable materials such as natural wood, ceramics, metals, textiles, and eco-friendly finishes. All materials are carefully sourced to ensure quality, longevity, and a luxurious feel.
Q: 3. Can I request a custom design or personalized item?
Answer
Currently, we do not offer customization or personalized orders. All our products are pre-designed and handcrafted with care to ensure quality and consistency.
Q: 4. How long does it take to receive my order?
Answer
All our products are handcrafted with care.
Orders are dispatched within 10–15 days
Shipping time depends on your location
You’ll receive tracking details once your order is shipped
We appreciate your patience as we prepare each piece with attention to detail.
Q: 5. How will I know my order is confirmed?
Answer
You’ll receive an order confirmation email immediately after your purchase. Once shipped, a tracking link will be sent to your registered email or phone number.
Q: 6. Is international shipping available?
Answer
Currently, we ship across India.
International shipping is under development—please contact us directly for inquiries, and we’ll do our best to assist.
Q: 7. What if I receive a damaged or defective item?
Answer
We pack all orders with care, but if your item arrives damaged, a video of opening the package is required.
Please email us within 48 hours at dcasaadorn@gmail.com with:
Your order number
Clear photos of the item and packaging
The video taken while opening the parcel
Without the video, we won’t be able to process a refund, replacement, or credit.
Q: 8. Can I cancel or modify my order after placing it?
Answer
Yes, cancellations or changes can be made within 24 hours of placing your order. After this window, production or shipping may have already begun.
Q: 9. Do you offer gift wrapping or personalized notes?
Answer
Yes, we offer beautiful gift packaging and handwritten notes for special occasions. You can select this option at checkout or contact us directly after placing your order.
Q: 10. How can I care for and maintain your products?
Answer
Each product comes with care instructions specific to its material. Generally, avoid harsh chemicals, direct sunlight, and excessive moisture. Gentle cleaning with a soft cloth is recommended. For fabric or delicate items, spot cleaning is preferred, and dry cleaning may be used if necessary to maintain their quality and finish.
Q: 11. Are your products sustainable?
Answer
Sustainability is central to our brand. We use responsibly sourced materials, support ethical craftsmanship, and minimize waste throughout our production and packaging process.
Q: 12. Do you offer bulk or corporate gifting options?
Answer
Yes, we provide curated bulk orders for weddings, events, and corporate gifting. Custom branding and packaging options are available. Contact us for a personalized quote.
Q: 13. How can I get in touch with your team?
Answer
You can reach us at: Email: dcasaadorn@gmail.com Phone/WhatsApp: 9690016492 Instagram DMs: @dcasa We typically respond within 24–48 hours.
